Refunds & Returns

Last updated September 9, 2026.

15-day returns

Request a return within 15 days of receiving your order for a full refund. There is no $50 handling deduction. Contact theteam@gutterguards.store with your order reference and proof of purchase before sending anything back. We will provide a return authorization and the correct warehouse address. Our administration office does not accept returns.

Return items unused, undamaged and in their original packaging. This policy covers purchases from this website. Customers pay return postage for change-of-mind returns. Contact us first about a faulty, damaged, incomplete or incorrect item so we can arrange the appropriate remedy and return instructions.

Refunds go to your original payment method. We process the refund within 24 to 48 hours after receiving the return; your payment provider may take additional time to show the credit. Store credit is available only if you request it.

Order cancellation

Contact us as soon as possible if you need to change or cancel an order, preferably within 12 hours. Customer-requested cancellations before shipping carry a 12.5% service and processing fee. Once shipping has started, use the returns process above. This fee does not apply when a full refund is required by law, including unshipped orders we cannot supply within the promised time.

Damaged, incorrect or missing orders

Contact our support team promptly if an item arrives damaged, has missing parts, differs from your order or does not arrive. Include your order number and relevant photos where available so we can resolve the issue.

Delayed or unshipped orders

If we cannot ship within the promised time, we will offer a revised date for your agreement or a prompt full refund for unshipped merchandise. Nothing in this policy limits your applicable legal rights.

Contact support

Email theteam@gutterguards.store at any time. We aim to reply within 24 hours.